Order Help

FAQHow to place and order and more! Get answers to our most frequently questions	Photo TipsLearn how to take the perfect photo for your custom photo card.	Can I preview my Card?Our most often asked question. So we have devoted an entire section to answer your questions.	All about shippingInformation on when your order will ship and available shipping methods.
Our GuaranteeGet information on our outstanding product and credit card safety guarantee.	Privacy & SecurityLearn how Picture Me Perfect protects and secures your information.	Need help with wording?Visit our occasion information section for wording suggestions, etiquette and more.	Who is Picture Me Perfect?Visit our About Us page and we will tell you all about us.

Toll Free: 888-880-8211
Local: 281-970-3100
Fax: 281-970-3192

More Contact Options

Frequently Asked Questions

Can I preview my card before I order?	top
Click here for information on our exclusive Online Designers Proof.

How do I place my order?	top
You may order on-line, through the mail, or over the telephone. Whether you�ll be mailing your photograph or e-mailing it, you�re still welcome to order on-line and you don't have to wait until you have the perfect photo before ordering! You're welcome to submit your photo anytime after placing your order. If you experience any problems or have questions while ordering, please call our toll-free number 888-880-8211 during business hours for assistance.

How do I send you my photos?	top
- Upload photos to your shopping cart or order status page after completing your order. - Email photos to pictures@picturemeperfect.com. (maximum file size is 8MB) - Mail photos to: Picture Me Perfect 10060 West Rd, Suite 201 Houston, TX 77064

How long does it take to process an order?	top
Our turn around time on photo cards is usually two to three full business days. Sometimes, during the holiday rush, extended turn around times may apply. For instance, if we receive your order, photograph, and payment over a weekend, we would begin Monday and ship Tuesday or Wednesday. Our turn around time on non photo cards is next business day. Either way how quickly they ship to you is based upon the shipping method you select.

Is there any way to get a quicker turn around on photo cards?	top
Contact one of our customer service representatives regarding adding the optional service of Expedite Order ($40). If added before 5:00 p.m. central time, we'll hire an artist to work on your order after hours for next business day preview and/or shipping.

What shipping methods are available?	top
Click HERE to view available shipping methods.

Can you print my cards in another language?	top
Your cards can be printed in any language that uses Roman characters (like those used in English). Just fill out your order form in the language you prefer. There is no extra charge for this service although we do recommend that you select the optional service of the On-Line Preview when ordering in another language.

I need my card printed with two different text options. Do I need to place two orders?	top
One order will suffice and will be less expensive! Additional text setups are not a problem. A one-time fee of $10 will be applied to your order. Split does not need to be even and you will preivew both versions of your card if you've ordered the optional service of the On-Line Preview.

How long will my announcement be displayed in the scrapbook?	top
If you selected the optional service of a free web page listed in our birth or adoption scrapbook, your listing will appear for at least 90 days. The page also includes links to fun items like name meaning and birth date historical significance.

Are other colors and paper types and ribbons available?	top
We're always adding new materials to select from and we also love custom orders! We've done announcements and invitations in many colors using many different paper and ribbon types. Call us with your specs and we�ll provide a quote within 24 hours on business days.

We have some special text we would like to include. Is there an additional charge?	top
Most products are completely custom and can support any text request at no additional charge. The Simplicity Line, the inside of Thank You Cards, and Stationery have more limited text but optional printing upgrades are always available to accomodate your special text request.

Is the picture printed on the vellum or on the cardback behind the vellum?	top
We print both the picture and any text you select on the vellum. Just a hint of the cardback color comes through the vellum to warm up the picture.

Photo Tips

How do I submit my photograph?	top
Your choice�you may either mail your standard size glossy color prints OR scan your prints on a flatbed scanner at 300 dpi, save as a standard picture file such as .jpg without compression, editing, cropping, or resizing and e-mail or upload OR e-mail or upload a picture from a digital camera (make sure your camera is set for highest resolution/best quality/biggest image). We recommend against submitting images from a photo developer�s disc as well as video still shots as they are usually saved at very low resolutions.

What kind of photograph works best?	top
Sharply focused, up-close (subject should take up 50% or more of photo frame), color photographs (we�ll convert to black and white during editing if necessary) that avoid dark backgrounds, avoid heavy shadowing, and avoid over-exposure produce the best opportunity for a beautiful crisp image on your announcements or invitations. However, we will accept and do our best with any photograph regardless of whether or not it meets these criteria and will contact you with any quality concerns prior to editing.

What colors work best?	top
Use medium to light colored clothing, blankets, and backgrounds to best show off the subject of a photograph. Try to avoid dark backgrounds and heavy shadowing as well as overexposure.

Exactly what should the picture be of?	top
Don't worry about trying to take the exact �perfect� picture you want on your card. Our artists will edit to appropriately focus on the most important part of the photograph.

Can I use a digital camera?	top
Yes, most digital cameras produce wonderful photographs. We recommend that your camera be capable of a minimum of 1 mega pixel, which is needed for optimal quality imaging. Be sure that all camera settings are adjusted to take a high resolution, high quality, 1280 x 1024 pixel (or larger) image. Avoid submitting a digital image from your video camera, as they are usually not capable of the quality needed for optimal results.

What file format do you prefer?	top
Any standard picture format such as JPEG will work just fine. Make sure that you do not resize, compress, or edit the image in any way before sending. We�ll take care of all of this in-house.

Can I use a Polaroid picture?	top
We recommend against Polaroid pictures due to the quality of the scan they produce. However, if it is your only option, submit it and we�ll see what we can do.

Will our photographs be returned to us?	top
Yes! If mailing photos, we recommend you send several and we will use the one(s) best suited to the design you have chosen. Your original photographs will be returned to you with your order.

Can I use a professionally taken photograph?	top
Snapshots work wonderfully for all our cards. However, if you have a professionally taken photograph you just love, we will be happy to use it. Just send a letter of permission from the photographer permitting us to reproduce the photo or have the photographer e-mail or telephone us with permission. Why? Professionally taken photographs are protected under standard copyright guidelines, which prohibit their re-production without express permission from the photographer. In our experience most photographers will allow reproduction if it is for a product they do not offer (i.e. custom birth announcements; wedding invitations).

I have been blessed with multiple babies! Suggestions?	top
For the Renaissance or Victorian design, one photograph of all the babies together is always sweet! However you�re also welcome to submit separate but similar poses of the babies, choosing the "Regency" design for twins and the "Baroque" design for triplets

Can siblings be included in a birth announcement photograph?	top
Absolutely. Sibling announcements are sweet and show the beginning of a special, lifetime bond. To keep the focus on the children together, try to select a photograph that has their faces together, touching, or looking at each other.

Can I Preview my Card

Can I preview my card before I order?	top
This is our most commonly asked question, and understandably so. You want your cards to look perfect. This is precisely why we offer comprehensive Online Designer's Proof with a 100% money back guarantee, rather than an "instant" pre-order preview. If you prefer a hard copy proof we will mail one upon request at no charge! Many companies offering "instant previews" are simply photo labs printing "template" driven cards, or a home-based business printing your cards on their inkjet printer. These cards may have line and character limits, specific locations and sizes for photos and do not utilize the expertise of a graphic designer. Picture Me Perfect offers an online proof which allows you to view, customize and approve your card before it is printed. During your proof sessions you can change the font, add wording, change colors, change photos, and even change designs. Whatever is necessary to make your card perfect. You can even work directly with your designer to see "live" changes during your proof session. There are no limits on changes and no charge to make changes prior to your approval. We are a custom card company, not just a printer Picture Me Perfect is a custom card company that designs and prints a wide variety of cards on many types of paper, including, but not limited to, the now popular photo prints. When you order Picture Me Perfect cards, a highly skilled graphic designer is assigned to your order. Your designer actually designs the card based on your unique photo and custom text. Every photo is edited to remove imperfections and enhance your photo to look its best. Undesirable backgrounds can be removed, multiple photos can be combined into one, distracting shadows removed, photo edges faded, etc... Although each design has general guidelines, every card, as you can see from the website samples, is unique. There are no two alike. The amount of text, the font, your message and your photo help determine text placement. Our graphic designers have years of experience designing cards to have the most dramatic impact. As you can imagine, it is impossible to place all of this knowledge into an automated process to create an adequate "instant" preview. An automated preview simply takes your photo and text and places it into pre-determined locations. In fact, the card design is limited because it must work every time without any human intervention. What you end up with is far from custom and does not allow your card to realize its full potential. At Picture Me Perfect you are assured to have a unique custom card with attention to detail you simply cannot get with an automated system. Even with all of this attention to detail, we are still able to offer our cards at or below the price of competitors and in the same or even shorter time frame. And remember, we offer a 100% money back guarantee! If you are unhappy with your cards for any reason, simply return them for a full refund.

All about shipping

When will my order ship?

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What shipping methods do you offer?

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Guarantee

Our Product Guarantee	top
Picture Me Perfect is so confident that you will absolutely love your new custom cards that we offer a "30 Day Unconditional Money Back Guarantee" on all of our custom announcements and invitations. If you are unhappy with the product you receive, for whatever reason, simply return them within 30 days and receive a full product refund. Shipping charges are non-refundable. You must return all announcements, invitations, envelopes, ribbon and other materials sent to you by Picture Me Perfect to receive a refund. Partial refunds are not allowed. Shipping charges are non-refundable. The "30 Day Unconditional Money Back Guarantee" begins 3 days after your order was shipped by Picture Me Perfect. All refunds will be processed within 7 business days of the receipt of your returned order.

Credit Card Guarantee	top
Picture Me Perfect strives to make shopping online a safe and secure experience and we're willing to back it up with our Credit Card Security Guarantee. Here's How It Works: At Picture Me Perfect, our secure server encrypts all payment information that you transmit to us while using our site. This includes your user name, password and credit card number and expiration date. The encryption process takes all of the personal information and converts it into code that is securely transmitted over the Internet. If you experience fraudulent use of your credit card as a result of using your credit to make a purchase through Picture Me Perfect on the Internet, you must notify your credit card provider in accordance with its reporting rules and procedures If your credit card provider holds you liable for some portion of the unauthorized charges and if the unauthorized use of your credit card resulted (through no fault of your own) from the use of your credit card to purchase through the secure server at Picture Me Perfect, then Picture Me Perfect will reimburse you for the liability up to a maximum of $50.